Customer Service at Sutherland 2018 - Current Accomplishments and Experience 0 Ability To Deal With Changes Effectively 0 Ability To Use A Variety Of Techniques To Achieve Objectives 0 Cross-Sell Products And Introduce New Ones 0 Present Sales And Expenses Reports And Realistic Forecasts To The Management Team 0 Remain Knowledgeable On Products Offered And Discuss Available Options