Business Analyst at Stefanini IT Solutions 2015 - 2018 Accomplishments and Experience 0 Analyse Business Processes And Provide Consultation For Functional Requirement Of Processes 0 Analyse Client Requirement And Prepare Documents For Business Processes 0 Analyse Requirements And Prepare Necessary Documents And Diagrams 0 Conduct Ad Hoc Analyses To Investigate Ongoing Or One-Time Operational Issues 0 Coordinate With It Team Develop Schedule And Deadlines According To Project View More
System Analyst at Prime IT Services 2009 - 2015 Accomplishments and Experience 0 Ability To Think Laterally By Analysing Scenarios And Drawing Suitable Conclusions 0 Create System Guidelines And Manuals For The Organisation 0 Design Efficient It Systems To Meet Business And Technology Needs 0 Design New Computer Systems And Frameworks 0 Experience In Communicating With Customer/Client Through The Telephone View More
It Helpdesk at Stefanini IT Solutions 2007 - 2009 Accomplishments and Experience 0 Diagnose And Resolve Incidents Using Documented Procedures To Perform Responsibilities 0 Experience In Communicating With Customer/Client Through The Telephone 0 Identify Customer Needs And Help Customers Use Specific Features 0 Receive And Prioritise Issues And Forwards Using Escalation Procedures 0 Respond To Customer Queries In A Timely And Accurate Way View More