Sophie McCutcheon

2019 - Current

Accomplishments and Experience
0 Ability To Tackle And Solve The Frequent Problems That Can Arise In A Typical Workday
0 Acting As A Point Of Contact For All Staff Across The Globe To Assist With Queries They Have In Relation To Sales Processes.
0 Continuously Developing And Being Responsible The Onboarding And Departing Of Sales Staff As Well As Keeping Training Updated.
0 Ensure All Sales Used Reports And Dashboards Are Up To Date And Relevant
0 Monitor Sales Numbers And Marketing Metrics

2018 - 2019

Accomplishments and Experience
0 Actively Listening To Each Individual To Understand Whether They May Be Vulnerable And Logging Them Accordingly
0 Completed Regular Training&Competency Observations, Making Sure Interactions Made Were To A High Standard & Adhering To The Fca
0 Helping Customers Through Every Stage Of The Onboarding Journey.
0 Making Appropriate Changes To Business Processes To Make Their Journeys Easier.
0 Making Sure Customers Are Happy Throughout The Whole Process While Making Sure That All Kpis Are Met.

2018

Accomplishments and Experience
0 Actioning Requests Including, Ordering New Cards, Unblocking Pins And Cards, Sending Payments, Resetting Security Etc.
0 Assist With General Banking Enquiries That Customer Have, Including Raising Card Disputes And Retrieve Pins.
0 Assist With More Complex Needs And Help Customers’ Budget Their Accounts Effectively, Structuring Their Future Budgeting Plans.
0 Ensuring That Company Policies, Gdpr And All Other Regulations Are Followed With Every Interaction.
0 Working With A Range Of Customers With Different Needs, Adapting Myself To Them To Ensure They Are Highly Satisfied.

Graduated in 2018

Accomplishments and Experience
0 A Range Of Modules In Criminology Relating To Topics Such As Racism And Theoretical Criminology.
0 A Range Of Modules In Sociology Relating To Topics Such As Gender Inequality And Media Studies.
0 A Variety Of Modules Completed Including Qualitative And Qualitative Study.
0 First Class Dissertation Completed With Primary Qualitative Study About University Students And Drug Use.
0 Student Achievement Award For Criminology And Sociology Programs (Highest Grade Achiever Of The Academic Year)

Graduated in 2015

Graduated in 2013