Customer Care at Abbey Ireland and UK 2018 - Current Accomplishments and Experience 0 Account Handler Of Over 150 Groups Per Year 0 Contracted New Suppliers From French Speaking Guides To Local Farms 0 Drew Up And Implemented Travel Itineraries For French Groups Composed From 110 To 150 People 0 Had Regularly The Company'S Emergency Phone, Was The Sole Contact In Case Of Emergency 0 Interacted With Clients And Suppliers By Delivering Excellent Customer Service View More
Content Marketing Volunteer at Tourism Society 2017 Accomplishments and Experience 0 Enhanced The Visibility Of The Event By Filming Some Activities And Highlighting Key Moments On Twitter. 0 Experience In Communicating With Customer/Client Through The Telephone 0 Gave Timely Feedback During The Event To Deliver Excellent Service 0 Translated Leaflets In French, Created Newsletters, Interviewed Guests
Guest Relations Assistant at Novotel Paris 2016 Accomplishments and Experience 0 Capable Of Building And Maintain Great Client Relationships 0 Created A File For Each Vip Guest, Contacted Them Before Their Stay To Gather Information To Enhance Their Experience 0 Enhanced The Guest'S Satisfaction And Loyalty By Working On The Three Stages: Pre Stay, Stay And Post Stay 0 Gathered And Summarised Every Feedback And Offered Suggestions To My Manager To Improve The Customer Service 0 Great Team Player View More
Assistant in the Sales department at Tour Montparnasse 56 2015 Accomplishments and Experience 0 Analysed Visitors' Expectations According To Their Nationality With Questionnaires - Confidently Results With Clear Reports 0 Demonstrable Customer-Service Skills 0 Marketing And Event Planning: Assisted In The Organisation Of A New Champagne Bar On The Rooftop. 0 Organisational Skills With The Ability To Monitor Dedicated Work Space 0 Took Over The Group Bookings (Phone, Emails And Face To Face) In The Company'S Software
Marketing project team member at EM Normandie 2013 - 2014 Accomplishments and Experience 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 By Using Online Surveys, Trend Analysis, Competitors Analysis And Target Markets,Presented An Oral And Written Plan 0 Designed, Implemented And Measured A Marketing Strategy For A Home Based Professional Cooker. 0 Experience Creating Social Media For A Brand Or Agency 0 Knowledge In Marketing Channels View More