Customer Care at Abbey Ireland and UK 2018 - Current Accomplishments and Experience 0 Account Handler Of Over 150 Groups Per Year 0 Contracted New Suppliers From French Speaking Guides To Local Farms 0 Drew Up And Implemented Travel Itineraries For French Groups Composed From 110 To 150 People 0 Had Regularly The Company'S Emergency Phone, Was The Sole Contact In Case Of Emergency 0 Interacted With Clients And Suppliers By Delivering Excellent Customer Service View More
Content Marketing Volunteer at Tourism Society 2017 Accomplishments and Experience 0 Enhanced The Visibility Of The Event By Filming Some Activities And Highlighting Key Moments On Twitter. 0 Experience In Communicating With Customer/Client Through The Telephone 0 Gave Timely Feedback During The Event To Deliver Excellent Service 0 Translated Leaflets In French, Created Newsletters, Interviewed Guests
Guest Relations Assistant at Novotel Paris 2016 Accomplishments and Experience 0 Capable Of Building And Maintain Great Client Relationships 0 Created A File For Each Vip Guest, Contacted Them Before Their Stay To Gather Information To Enhance Their Experience 0 Enhanced The Guest'S Satisfaction And Loyalty By Working On The Three Stages: Pre Stay, Stay And Post Stay 0 Gathered And Summarised Every Feedback And Offered Suggestions To My Manager To Improve The Customer Service 0 Great Team Player View More
Digital Marketing at Google Digital Garage Graduated in 2020 Accomplishments and Experience 0 Digital Plan 0 Good Understanding Of Social Media Analytics 0 Knowledge Of Email Marketing 0 Mobile Marketing 0 Seo/Sem
Master in Tourism and Hospitality Management at Edinburgh Napier University Graduated in 2017 Accomplishments and Experience 0 Dissertation On Authenticity Of Hospitality Organisations 0 Event Management And Working In The Third Sector 0 Experience Design To Deliver Excellent Customer Service 0 Tourism And Hospitality Management 0 Tourism Marketing
Bachelor of International marketing management at EM Normandie, France Graduated in 2016 Accomplishments and Experience 0 Capable To Analyse Large Amounts Of Data 0 Dissertation Skills 0 Marketing, Communication, Crm, Data Analysis, Guest Relation Management, Finance And Budget, New Venture Planning, Logistics 0 Services And Retail Marketing
Top Skills 0 ability to work independently and as part of a team 0 ability to work under pressure 0 comfortable with high volume workload 0 energetic, creative, curious and confident 0 excellent customer service skills 0 quick learner Other Skills 0 Strong Knowledge Of Scotland England And Wales As Tourism Destinations