Fleet Operation/ Account Managing at Drover 2019 - 2020 Accomplishments and Experience 0 Analysing Databases Using Excel To Interpret The Problems And Using Creative Thinking To Identify Routes In Solving These 0 Building Relationships With Client 0 Building Relationships With Customers 0 Correcting Pricing 0 Fleet Management View More
Customer Experience at Drover 2018 - 2019 Accomplishments and Experience 0 Answer Tickets On Zendesk 0 Google Sheets 0 Implementing And Optimising Support Channels To Increase Efficiency With The Company Whilst Monitoring Kpi 0 Improving Ways In Which We Can Provide Scalable Support To Our B2C And Pco Customers Whilst Ensuring Sla Are Met 0 Intecom View More
Report Specialist at Sitel/ HP 2018 Accomplishments and Experience 0 Assisting 5 Managersmanaging A Team Of 150 Agents 0 Finding Trends To Improve Agent Performance 0 Reporting Directly To Operations Manager 0 Using Formulas; Pivot Tables To Create Visible Reports And Simple Dashboards Showing Agent Performances
HPSA Virtual Support Analyst at Sitel/ HP 2018 Accomplishments and Experience 0 Analysing Communication Data Between Hpsa And Customer 0 Dialog Author For Hp Working On The Support Bot And Creating Content And Nodes That Linked Existing Supporting Materials 0 Using Data From The Past To Improve Responses Provided By Hpsa 0 Using Microsoft Powerbi To Analyse Communications And Customer Interactions To Build Dashboards 0 Working With Hp To Improve Quality
Customer Relations Mentor at Sitel/HP 2016 - 2018 Accomplishments and Experience 0 Analysing Data Using Excel And Pivot Tables 0 Daily Reporting To Operation Manager And Senior Management In Hp On Executive Complaints 0 Handling Hp'S Executive Complaints 0 Leading Team Of 8 People 0 Liasing With Legal Department And Preventing Legal Claims View More