Fleet Operation/ Account Managing at Drover 2019 - 2020 Accomplishments and Experience 0 Analysing Databases Using Excel To Interpret The Problems And Using Creative Thinking To Identify Routes In Solving These 0 Building Relationships With Client 0 Building Relationships With Customers 0 Correcting Pricing 0 Fleet Management View More
Customer Experience at Drover 2018 - 2019 Accomplishments and Experience 0 Answer Tickets On Zendesk 0 Google Sheets 0 Implementing And Optimising Support Channels To Increase Efficiency With The Company Whilst Monitoring Kpi 0 Improving Ways In Which We Can Provide Scalable Support To Our B2C And Pco Customers Whilst Ensuring Sla Are Met 0 Intecom View More
Report Specialist at Sitel/ HP 2018 Accomplishments and Experience 0 Assisting 5 Managersmanaging A Team Of 150 Agents 0 Finding Trends To Improve Agent Performance 0 Reporting Directly To Operations Manager 0 Using Formulas; Pivot Tables To Create Visible Reports And Simple Dashboards Showing Agent Performances
Top Skills 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 agile and scrum 0 analytical mind with problem-solving aptitude 0 analytical skills to manage large amounts of data 0 excellent excel and powerpoint skills 0 experience in communicating with customer/client through the telephone 0 experience with trello 0 powerbi 0 wix