Business Operations Administrator at Certua 2019 - Current Accomplishments and Experience 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 Introduce And Manage In-House It Systems Ensuring That They Are Fit For Purpose 0 Knowledge Of Customer Service Functions And Principles 0 Proficiency In Ms Office With Expertise Using Microsoft Word / Powerpoint / Excel
Helpdesk Manager at Certua 2018 - 2019 Accomplishments and Experience 0 Analytical Mind With Problem-Solving Aptitude 0 Analytical Skills To Manage Large Amounts Of Data 0 Desire To Enhance And Develop Skills And Knowledge 0 Follow Up With Customers To Ensure Their Technical Issues Are Resolved 0 Identify And Suggest Possible Improvements On Procedures
CLIENT SERVICE COORDINATOR at Certua 2018 Accomplishments and Experience 0 Ability To Concentrate On One Task For Long Periods Of Time 0 Aim To Preserve Customers And Renew Contracts 0 Identify And Organise Systems And Required Resources 0 Prepare Reports On Project Performance 0 Schedule Regular Meetings With Customers To Ensure They Are Satisfied View More
A Levels at Hitchin Boys School Graduated in 2005 Accomplishments and Experience 0 3 A Levels 0 7 Gcse'S Grade A-C Includes English And Math
Top Skills 0 ability to follow directions and work in collaboration 0 ability to use own initiative and make decisions under pressure 0 capacity to understand and embrace new technology 0 comfortable presenting information to management and colleagues 0 develop actionable plans and support the implementation and tracking of projects 0 in-depth knowledge of corporate governance and general management best practices 0 knowledge of business operations and procedures Other Skills 0 ability to maintain accurate records and filing systems 0 ability to think laterally by analysing scenarios and drawing suitable conclusions 0 knowledge of billing procedures and collection techniques 0 knowledge of performance metrics using business management software