Top Skills 0 ability to deal with a range of situations including dealing with difficult customers 0 ability to follow directions and work in collaboration 0 ability to generate creative ideas to improve performance 0 ability to interact and relate effectively with people 0 ability to listen and empathise 0 ability to organise activities in line with set guidelines 0 active listening - understanding the customers' needs 0 analytical skills to manage large amounts of data 0 comfortable presenting at public events 0 commercial awareness to understand and handle understand client concerns 0 experience in communicating with customer/client through the telephone 0 not afraid to challenges the status quo and suggest better ways of doing things