Systems Administrator at Tech Mahindra 2018 - 2019 Accomplishments and Experience 0 • Exceeded Quality Target Of 90% For Calls And Service Delivery. 0 Create Knowledge Based Articles In-Line With Identified Trends 0 Fault Management 0 Ivr Administration 0 Problem Management View More
Systems Administrator at Hutchison 3G UK Limited 2004 - 2018 Accomplishments and Experience 0 Diagnose: Draw On Your Knowledge Of Distributed Systems To Identify And Fix Network / System / Service-Level Issues 0 Fault Management 0 Itil 0 Maintaining The Highest Quality In Service By Making Sure That The Customers Had An Exceptional Experience Whilst Visiting 0 Problem Management View More
ITIL Foundation at Chartered Institute for IT Graduated in 2013 Accomplishments and Experience 0 Itil Practices
Higher National IT Applications at West College Scotland Graduated in 1998 Accomplishments and Experience 0 It Applications
HND Video Production at West College Scotland Graduated in 1995 Accomplishments and Experience 0 Film Production 0 Film, Media And Video Production 0 Image And Video Processing 0 Video Production
Top Skills 0 Experience Of Operating Within Service Desk Procedures 0 experience working with a service desk ticketing system, including setting up workflow streams and amending existing workflows 0 Problem Management 0 Service Delivery Other Skills 0 ability to generate creative ideas to improve performance 0 experience and knowledge of microsoft office 0 knowledge of computers with an understanding of the microsoft windows products and technologies 0 knowledge of the windows desktop operating systems