Customer Operations Representative at Standard Life 2010 - 2018 Accomplishments and Experience 0 Ability To Interact And Relate Effectively With People 0 Ability To Multi-Task With Strong Organisational Skills 0 Ability To Organise Activities In Line With Set Guidelines 0 Analytical Skills To Manage Large Amounts Of Data 0 Ask Customers Questions To Understand The Customer’S Requirements View More
Financial crime associate at Royal Bank of Scotland 2004 - 2010 Accomplishments and Experience 0 Ability To Tackle And Solve The Frequent Problems That Can Arise In A Typical Workday 0 Able To Diagnose A Problem And Find Creative Solutions 0 Demonstrable Customer-Service Skills 0 Excellent Customer Service Skills 0 Experience In Communicating With Customer/Client Through The Telephone View More
MSc Computing (User Experience) at Edinburgh Napier University Graduated in 2019 Accomplishments and Experience 0 Bootstrap 0 Css 0 Digital Business 0 Html 0 Jquery View More
BSc (Hons) Psychology at The Open University Graduated in 2018 Accomplishments and Experience 0 Children & Young People: Research 0 Psychology & Counselling 0 Qualitative Research Methods 0 Quantitative Research Methods 0 Social And Developmental Psychology View More
Top Skills 0 ability to concentrate on one task for long periods of time 0 solid experience with statistical analysis software and qualitative research tools 0 ability to embrace a fast paced and changing environment 0 ability to generate creative ideas to improve performance 0 ability to work with dynamic teams 0 able to diagnose a problem and find creative solutions 0 analytical mind with problem-solving aptitude 0 analytical skills to manage large amounts of data 0 attention to detail- performing accurate and detailed work 0 comfortable with high volume workload 0 experience in handling customer/client complaints 0 innovative approach to problem-solving Other Skills 0 ability to deal with a range of situations including dealing with difficult customers 0 ability to manage and prioritise their workload with attention to deadlines 0 ability to work independently and as part of a team 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 passionate about customer experience
Tuesday 23rd June, 2020 0 Completed An Msc Level Dissertation On Citizen Science Uptake Using Quantitative Methods And Discount Usability Engineering 0 First Class Honours In Psychology
Monday 22nd June, 2020 0 Actively Learning More About Seo; Digital Marketing; User Experience And Strategy In The Spare Time 0 Conducted Qualitative Psychological Research 0 Took Advantage Of Additional Spare Time During Lockdown To Develop New Skills And Increase Professional Knowledge