Contact centre team leader at Washare PLC 2020 Accomplishments and Experience 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 Assigns Tasks To Members Of The Team 0 Assist In Performance Appraisals And Promotions Activities For Employees 0 Develop Action Plans To Enhance Operational Controls And Optimise Customer Service 0 Experience In Communicating With Customer/Client Through The Telephone View More
Top Skills 0 ability to generate creative ideas to improve performance 0 ability to work independently and as part of a team 0 analytical mind with problem-solving aptitude 0 knowledge of customer service functions and principles 0 knowledge of office management systems and procedures 0 motivational and leadership skills to inspire performance Other Skills 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 experience in handling customer/client complaints 0 proven leadership qualities (able to motivate and inspire others)