Director of Operational Delivery & Improvement at Doctor Care Anywhere 2019 - 2020 Accomplishments and Experience 0 Contribute To The Definition Of Product Features 0 Developing And Managing Kpis To Drive Improvements And Deliver Performance 0 Liaison With Internal And External Auditors 0 Provide Regular Liaison And Timely Feedback To Management Team On All Aspects Of Service Delivery 0 Search For Best Practices And Innovative Solutions Which Could Improve Production And Quality
Operations Manager at Doctor Care Anywhere 2018 - 2019 Accomplishments and Experience 0 Analysed Inbound Trends To Inform Product Requirements & Eliminate/Reduce Customer Service Queries At Source. 0 Built And Managed Operational Relationships With Key Suppliers To Help Streamline High-Volume Manual Tasks. 0 Developed An Operational Structure To Support A X10 Growth Phase While Achieving An Nps Of ~80. 0 Ensure The Timely Delivery Of Services And Products To Clients 0 Implemented A Complaint/Incident Management And Review Process Informed By Capa Principles. View More
Head of Customer Service and GP Supplier Panel at Doctor Care Anywhere 2016 - 2018 Accomplishments and Experience 0 Built A Customer Support Function To Support Patient Queries From Scratch. 0 Designed And Supported The Implementation Of Our First Customer Service Case Management System 0 Developed A Comprehensive Suite Of Training Documents To Support The Integration Of New Team Members. 0 Doubled The Clinical Workforce To Ensure The Company Had A Reliable Supply Of Doctors To Support Stable Growth. 0 Part Of The Team That Achieved Iso 9001 Accreditation At The First Attempt.
Top Skills 0 content writing 0 On Page Seo 0 Wordpress/Google Tools 0 business analysis 0 Change Management 0 Complaint Management 0 Data/Trend Analysis 0 Developing Kpi Frameworks 0 leadership 0 Operational Strategy 0 Process Improvement 0 Product Lifecycle Management 0 Product Strategy 0 Service Design 0 Training & Mentoring Other Skills 0 Basic Html/Css 0 content marketing