Customer Operations at Monzo Bank Ltd 2020 - Current Accomplishments and Experience 0 Answering All Banking Queries That Customers Have Via Online Chat And Emails. 0 Assess Customers Needs And Provide Assistance And Information On Product Features 0 Having The Opportunity To Take Ownership Of Tasks, Logging And Trying To Resolve Complaints. 0 Listening And Communication Skills For Dealing With Customers 0 Taking Part In Weekly Team Meetings Via Google Hangout. View More
Customer Service Advisor at Tesco Bank 2017 - 2020 Accomplishments and Experience 0 Customer Focused Role, Fpoc Resolution And An Active Awareness Of The Potential Risks 0 Facilitate Team Meetings And Colleague Engagement. 0 Providing Support To The New To Bank Colleagues, Turning The Theory Learnings Into Practical Learning In A Safe Environment
Social Media Assistant at Tesco Bank 2017 - 2020 Accomplishments and Experience 0 Create And Review Content For Customer Faq Pages. 0 Ensure Daily/Weekly Updates And/Or Reports Are Provided Within The Timescales 0 First Point Of Contact For Dealing With All Customer Digital Queries. 0 Handling Complaints Often Publicly Across All Social Media Platforms. 0 Investigating Problems And Proactively Solving Issues By Responding Via Our Facebook And Twitter Social Media Pages. View More