Student Success Advisor at Pearson 2019 - Current Accomplishments and Experience 0 Account Management In A B2C Environment Specialising On Three Courses, With Retention Being The Kpi Alongside Nps 0 Conducting Engagement Checks, Outbound And Inbound Calls, Webinars, Emails And Email Campaigns On A Daily Bases 0 Creating And Sending Email Campaigns Out To All Students 0 Developing Customer/Student-Centric Process Improvements 0 Providing Solutions To Student Queries Regarding The Universities Application Process. View More