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  • Accomplishments and Experience
  • 0 - Ensuring Member Service Targets And Kpis Are Met Or Exceeded With Every Call
  • 0 Ability To Gauge Customers’ Preferences
  • 0 Aim Of First Call Resolutions And Dealing With Complaints Appropriately
  • 0 Engaging With Multiple Parts Of The Business To Ensure The Correct Information And Appropriate Member Resolution Is Achieved
  • 0 First Point Of Contact For Cpa Members And Non-Members Via Inbound Calling And Email


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  • Accomplishments and Experience
  • 0 - Liaise Information Between Internal Business And External Customers
  • 0 Aiming For First Call Resolution And Dealing With Complaints As They Came In
  • 0 Communicating With Individual Residential Accounts And Large Commercial Accounts
  • 0 Ensure All Queries Are Resolved Within Agreed Timeframes And Customer Service Targets Are Met Or Exceeded
  • 0 First Point Of Contact For Clients Via Inbound Calling And Website/Email Enquires


  • Accomplishments and Experience
  • 0 Assigning Work Order To Appropriate Technicians And Following Through To Ensure Job Has Been Completed Within Kpi
  • 0 Dealing With General Customer Enquires Via Inbound Calling
  • 0 Managing Inbound Phone And Email Requests From Clients And Technicians

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  • Top Skills
  • 0 ability to deal with changes effectively
  • 0 ability to gauge customers’ preferences
  • 0 ability to interact and relate effectively with people
  • 0 Ability To Remain Calm And Professional In High Pressure Situations
  • 0 attentiveness and patience for customers
  • 0 Effective Communication Skills - Both Verbally And Written
  • 0 Experienced Customer Service Representative With A Demonstrated History Of Working In Customer Facing Roles
  • 0 listening and communication skills for dealing with customers
  • 0 self motivated and able to work as part of a team or on own initiative
  • 0 Technically Inclined And Able To Pick Up New Systems Quickly