Member Service Advisor at CPA Australia 2019 - 2020 Accomplishments and Experience 0 - Ensuring Member Service Targets And Kpis Are Met Or Exceeded With Every Call 0 Ability To Gauge Customers’ Preferences 0 Aim Of First Call Resolutions And Dealing With Complaints Appropriately 0 Engaging With Multiple Parts Of The Business To Ensure The Correct Information And Appropriate Member Resolution Is Achieved 0 First Point Of Contact For Cpa Members And Non-Members Via Inbound Calling And Email View More
Customer Service Representative at Waste Management NZ 2018 - 2019 Accomplishments and Experience 0 - Liaise Information Between Internal Business And External Customers 0 Aiming For First Call Resolution And Dealing With Complaints As They Came In 0 Communicating With Individual Residential Accounts And Large Commercial Accounts 0 Ensure All Queries Are Resolved Within Agreed Timeframes And Customer Service Targets Are Met Or Exceeded 0 First Point Of Contact For Clients Via Inbound Calling And Website/Email Enquires
Customer Service Officer at City Care Ltd 2017 - 2018 Accomplishments and Experience 0 Assigning Work Order To Appropriate Technicians And Following Through To Ensure Job Has Been Completed Within Kpi 0 Dealing With General Customer Enquires Via Inbound Calling 0 Managing Inbound Phone And Email Requests From Clients And Technicians
Top Skills 0 ability to deal with changes effectively 0 ability to gauge customers’ preferences 0 ability to interact and relate effectively with people 0 Ability To Remain Calm And Professional In High Pressure Situations 0 attentiveness and patience for customers 0 Effective Communication Skills - Both Verbally And Written 0 Experienced Customer Service Representative With A Demonstrated History Of Working In Customer Facing Roles 0 listening and communication skills for dealing with customers 0 self motivated and able to work as part of a team or on own initiative 0 Technically Inclined And Able To Pick Up New Systems Quickly