Top Skills 0 ability to generate creative ideas to improve performance 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 comfortable with high volume workload 0 commercial awareness to understand and manage client concerns 0 desire to proactively learn and develop 0 initiative to do efficient research where necessary in order to compile reliable content 0 solid sense of accountability and personal judgment 0 strong customer-service skills including issue resolution and negotiation Other Skills 0 ability to analyse and evaluate employee performance 0 experience in using visualisation software 0 knowledge of managing data & presenting information in a compelling manner 0 will have working knowledge of content management systems