Letizia De Sario: Work Experience

2023 - Current

Accomplishments and Experience
0 ●analyzing data from 40000 monthly active users and designed benefits reports (power bi) gathered information to guide business decisions from sso to portal users; increased day-to-day database traffic by 35%.
0 ●led the bau team into the transition to topdesk by designing an internal strategy for end users based on regression analysis; identified internal and external risk variables; reduced ticket (p1/p2/p3) volume by 45%.
0 ●performing advanced statistical analysis for large and complex end users survey data to determine key factors influencing end users awarding poor reviews.
0 creating customized survey reports and presenting quality data summary tables and figures to steering and working groups.

2023 - Current

Accomplishments and Experience
0 ●collaborated with cross-functional teams across ms teams office for the improvement of a new timetable system, created valuable subject codes, tested processes and increased efficiency by 25%.
0 ●developed data analytical database from complex financial source data; generated reports (tableau) and informed strategic business decisions; reporting to the ceo.
0 ●utilized statistical techniques to aggregate unstructured data from 5+ administration databases to develop a standardized internal manual to manage user records; increased productive by 35%.

2019 - 2021

Accomplishments and Experience
0 ●developed internal templates and layouts using office 365 functionality to process a substantial number of financial figures (6000+), improving data collection/integrity and reducing user complaints by 75%.
0 ●mentored and trained junior employees to extract financial data from more than 12k records by designing internal standard operating procedures (sop) on operating systems and processes.
0 ●supplied qualitative and quantitative data to stakeholders by collaborating to solve discrepancies from over 6000 members' records; updated data strategy documentation as required.

2018 - 2020

Accomplishments and Experience
0 ●conducted market research to acquire data on customer behavior and identified seasonal trends to increase stakeholders’ engagement.
0 ●created monthly powerpoint to present to senior management team to prioritize business requirements and identify opportunities from process improvements.
0 ●reviewed comprehensive reports and kpis to filter and clean data, and to updated user records with a 98% on-time rating.