0 intervened during special circumstances, such as customer complaints and issues, and ensured that all problems were resolved before things escalated
0 make sure that all team members are working optimally and that any problems are taken care of immediately so that they do not impact customer service
0 managed and monitored sales targets and coordinated with team members to achieve sales targets. organized and generated schedules for team members based on specific talents and abilities
0 oversaw the planning for reducing food waste in the store, saving nearly £260 a week
0 professionally handled and resolved customer complaints by listening to customers' needs
0 assisted in digitally transforming manual document processes, into automated digital workflow solutions in crm (customer relationship management) and legal software
0 attend meetings (including project review board meetings) specifically providing support to pm through various documents appropriately and accurately
0 drove and ensured all responsible project team members complete their relevant parts of the weekly programmed review dashboard and associated reports, including action logs
0 generated high-quality multiple-month-end reports. reported directly to the stakeholders, project managers and lead project teams
0 liaised with project team members to gather and analyze project data and provided suggestions or solutions to unforeseen issues, especially in forecasting operational costs, budgets and profits
0 identified specific challenges in the partner's commission percentage, their forecasting reports, data cleansing costs and other legal costs; highlighted to project board members to save 80k per annum and increase company share up to 20% in litigation case
0 successfully implemented automated digital workflow activities, which help deliver 80% faster load time
0 successfully utilizes and develops pmo tools to prepare for internal and external reports through gathering, analyzing and summarizing data; which increased overall productivity by over 20% across the team
0 took the initiative to identify all backlog pending claim cases and resolved all database issues; put them in live cases