Senior Technical Analyst at Deloitte Consulting 2019 - Current Accomplishments and Experience 0 3rd line software and hardware support to customers in office & remotely based, including proactive advice and training 0 adhere to multiple projects within cbs from network testing with 3rd 0 administering/deploying/migrating and resolving issues revolved around ms o365 & ms office 2019 0 assist av (audio visual) team with configuration of skype meeting rooms & logitech meeting devices 0 assist with regional teams to onboard graduates & new joiners View More
Agile Project Manager at Prime Group Estate Agency 2019 Accomplishments and Experience 0 build strong relationships with clients and stakeholders, and effectively communicate project status, progress, and issues 0 develop project plans, timelines, and budgets using agile project management techniques 0 experience with agile frameworks such as scrum, kanban, lean, waterfall & crystal 0 facilitate the agile methodology and ensure that all project team members understand and follow the agile 0 foster a collaborative team environment that supports innovation, continuous improvement, and learning View More
1st/2nd Line Support Analyst at Certitude 2018 - 2019 Accomplishments and Experience 0 azure 0 ensure issues are communicated clearly to staff and escalated when appropriate to the it 0 focus on user satisfaction and responding to users needs 0 operations manager 0 produce and update documentation, guidelines and procedures that support the it function View More
2nd Line Support Engineer at Prime Group Estate Agency 2018 Accomplishments and Experience 0 advisor for clients enquiring about buying/renting a flat or home and communicating at all levels within the organisation 0 assisting the sale of a property and obtaining the documents that need to be archived 0 checking the archiving and scanned documents for any blanks that need to be re scanned immediately 0 creating and updating documentation & escalating issues and problems to other members of the team 0 creating database through excel for archived documents View More
1st/2nd Line Support Engineer at Alliance Healthcare 2018 Accomplishments and Experience 0 create tickets for users for them to progress with their issues and to chase 0 document all support efforts into the incident tracking and logging system 0 e-mail, or through remote access tools in an accurate time and escalate support incidents to the relevant teams 0 fluent understanding of itil environment & sla agreements 0 highly knowledge and intellectual communication skills (oral and written View More