Senior Technical Analyst at Deloitte Consulting 2019 - Current Accomplishments and Experience 0 3rd line software and hardware support to customers in office & remotely based, including proactive advice and training 0 adhere to multiple projects within cbs from network testing with 3rd 0 administering/deploying/migrating and resolving issues revolved around ms o365 & ms office 2019 0 assist av (audio visual) team with configuration of skype meeting rooms & logitech meeting devices 0 assist with regional teams to onboard graduates & new joiners View More
Agile Project Manager at Prime Group Estate Agency 2019 Accomplishments and Experience 0 build strong relationships with clients and stakeholders, and effectively communicate project status, progress, and issues 0 develop project plans, timelines, and budgets using agile project management techniques 0 experience with agile frameworks such as scrum, kanban, lean, waterfall & crystal 0 facilitate the agile methodology and ensure that all project team members understand and follow the agile 0 foster a collaborative team environment that supports innovation, continuous improvement, and learning View More
1st/2nd Line Support Analyst at Certitude 2018 - 2019 Accomplishments and Experience 0 azure 0 ensure issues are communicated clearly to staff and escalated when appropriate to the it 0 focus on user satisfaction and responding to users needs 0 operations manager 0 produce and update documentation, guidelines and procedures that support the it function View More
Top Skills 0 audio visual 0 citrix 0 it infrastructure library 0 itil 0 microsoft office 0 networking 0 printer hardware 0 robotics 0 servicenow 0 team lead
Achievements 0 to pro-actively provide information to users on the progress of outstanding support calls