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  • Accomplishments and Experience
  • 0 Ensure Confidentiality Of Information By Keeping Confidential Data Private And Secure
  • 0 Opening, checking, counting and scanning around 50000 postal votes in a secure and timely manner.


  • Accomplishments and Experience
  • 0 Assessing completed loan applications and updating client database and Excel spreadsheet for payment by Finance
  • 0 Drafting a 50+ email address list and invitations for MBE celebration party
  • 0 Enter Data From Paper Records Into Database Management System Within Specified Time Frame
  • 0 Maintaining outstanding office condition and high level of security vigilance
  • 0 Processing incoming mail and preparing materials for outgoing mail


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  • Accomplishments and Experience
  • 0 Maintaining working patterns for staff; liaising with teams regarding schedule; monitoring performance in real time
  • 0 Observing phone appointments and inbound queries from claimants; processing UC payments
  • 0 Organising Health and Wellbeing Site Closure Event for DWP staff. Researching and designing poster, recipe cards and independently operating Mocktails drink stall
  • 0 Reviewing complaints inbox; using DWP system to access entitlement information; reviewing earnings via HMRC; removing/reintegrating claims
  • 0 Scanning and cataloguing documents for mail intake for Work Case Assessment


  • Accomplishments and Experience
  • 0 Aided HR Department to go paperless by analysing over 150 physical files for both Glasgow and London sites, scanning and digitally organising contents of files before uploading on new HR system
  • 0 Ensure Confidentiality Of Information By Keeping Confidential Data Private And Secure
  • 0 Enter Data From Paper Records Into Database Management System Within Specified Time Frame
  • 0 Review Data To Ensure Accuracy Of Data Input And Prioritises Projects In Order Of Importance


  • Accomplishments and Experience
  • 0 Digitally assisting claimants with Universal Credit account, issues with online systems and CV/cover letters
  • 0 Fulfilling reception duties - answering queries and directing claimants to appointments


  • Accomplishments and Experience
  • 0 Engaging with members as Teller and Cashier, processing deposits and withdrawals through cash or card transactions
  • 0 Independently cross-checking audit trails and organising documents into quarterly boxes for 2017/2018 to be completed by deadlines as per FCA regulations; GDPR compliance and audit purposes
  • 0 Working closely with team to manage cash box/safe


  • Accomplishments and Experience
  • 0 Audio typing urgent and non-urgent correspondence
  • 0 Engaging with clients of all ages and backgrounds, dealing with sensitive issues with confidentiality
  • 0 Enter Data From Paper Records Into Database Management System Within Specified Time Frame
  • 0 Maintaining client database and restructuring physical filing cabinets
  • 0 Typing and compiling correspondence, cash statements, memos, minutes