0 Maintaining working patterns for staff; liaising with teams regarding schedule; monitoring performance in real time
0 Observing phone appointments and inbound queries from claimants; processing UC payments
0 Organising Health and Wellbeing Site Closure Event for DWP staff. Researching and designing poster, recipe cards and independently operating Mocktails drink stall
0 Reviewing complaints inbox; using DWP system to access entitlement information; reviewing earnings via HMRC; removing/reintegrating claims
0 Scanning and cataloguing documents for mail intake for Work Case Assessment
0 Aided HR Department to go paperless by analysing over 150 physical files for both Glasgow and London sites, scanning and digitally organising contents of files before uploading on new HR system
0 Ensure Confidentiality Of Information By Keeping Confidential Data Private And Secure
0 Enter Data From Paper Records Into Database Management System Within Specified Time Frame
0 Review Data To Ensure Accuracy Of Data Input And Prioritises Projects In Order Of Importance
0 Engaging with members as Teller and Cashier, processing deposits and withdrawals through cash or card transactions
0 Independently cross-checking audit trails and organising documents into quarterly boxes for 2017/2018 to be completed by deadlines as per FCA regulations; GDPR compliance and audit purposes
0 Working closely with team to manage cash box/safe