Social Media Lead (Guest Experience) at Serco Caledonian Sleeper 2019 - 2020 Accomplishments and Experience 0 Collated Data And Produced Weekly Analytics On Key Indicators For Presentation To Senior Management 0 Created Brand Tone-Of-Voice And Writing Style Guide 0 Created Engaging Copy For Social Media And The Website 0 Edited Complex Messages From Senior Management To Make Palatable For A Wider Audience 0 Liaised With External Media Agency To Monitor And Respond To Reports In The Printed Press View More
E-Commerce Customer Advisor at Pretavoir.co.uk 2018 Accomplishments and Experience 0 Managed End-To-End Order Processing In A Fast-Paced Eyewear Retailer 0 Performed Administrative Duties In Stock Management Systems, Namely Linnworks And Magento 0 Worked On Visibility Of Key Brands On Platforms Such As Pinterest
SENIOR SOCIAL MEDIA ADVISOR at Acensos / B&Q 2016 - 2018 Accomplishments and Experience 0 Engaged With B&Q Customers On Social Media Platforms Such As Twitter And Facebook 0 Involved In Creating 0 Managed An Online Community With Approximately 400, 000 Followers Across All Channels. 0 Part Of The Crisis Team Which Protected The Business From Social Media Fallout During Major Events. 0 This Included Monitoring Of The Tabloid Press, Both Online And In Print. View More
Top Skills 0 marketing & communications Other Skills 0 ability to generate creative ideas to improve performance 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 analytical skills to manage large amounts of data 0 comfortable with high volume workload 0 desire to enhance and develop skills and knowledge 0 experience in communicating with customer/client through the telephone 0 experience in marketing or assisting in the creation of promotional campaigns and advertising 0 experience with a diverse range of customers/clients 0 knowledge of digital marketing practices 0 understanding of social media and digital marketing principles