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  • Top Skills
  • 0 ability to listen and empathise
  • 0 ability to maintain accurate records and filing systems
  • 0 ability to use own initiative and make decisions under pressure
  • 0 able to build rapport with potential/customers new clients as well as strong relationships internally
  • 0 capacity to understand and embrace new technology
  • 0 comfortable presenting information to management and colleagues
  • 0 desire to enhance and develop skills and knowledge
  • 0 develop schedules and timetables with specific milestones and deadlines
  • 0 experience in communicating with customer/client through the telephone
  • 0 experience in handling customer/client complaints
  • 0 facilitate the process of realisation of objectives and goals
  • 0 familiarity with laws related to debt collection
  • 0 knowledge of customer service functions and principles
  • 0 organise personal time to carry out responsibilities
  • 0 proven leadership qualities (able to motivate and inspire others)

  • Other Skills
  • 0 ability to analyse and evaluate employee performance
  • 0 ability to express arguments succinctly and effectively directly and in writing
  • 0 ability to generate creative ideas to improve performance
  • 0 culturally aware and can adapt to different environments
  • 0 knowledge of billing procedures and collection techniques
  • 0 knowledge of employee management functions and principles