- Top Skills
- 0 ability to listen and empathise
- 0 ability to maintain accurate records and filing systems
- 0 ability to use own initiative and make decisions under pressure
- 0 able to build rapport with potential/customers new clients as well as strong relationships internally
- 0 capacity to understand and embrace new technology
- 0 comfortable presenting information to management and colleagues
- 0 desire to enhance and develop skills and knowledge
- 0 develop schedules and timetables with specific milestones and deadlines
- 0 experience in communicating with customer/client through the telephone
- 0 experience in handling customer/client complaints
- 0 facilitate the process of realisation of objectives and goals
- 0 familiarity with laws related to debt collection
- 0 knowledge of customer service functions and principles
- 0 organise personal time to carry out responsibilities
- 0 proven leadership qualities (able to motivate and inspire others)
- Other Skills
- 0 ability to analyse and evaluate employee performance
- 0 ability to express arguments succinctly and effectively directly and in writing
- 0 ability to generate creative ideas to improve performance
- 0 culturally aware and can adapt to different environments
- 0 knowledge of billing procedures and collection techniques
- 0 knowledge of employee management functions and principles