Administrative Assistant at SSE Ltd 2017 - 2021 Accomplishments and Experience 0 Able To Build Rapport With Potential/Customers New Clients As Well As Strong Relationships Internally 0 Comfortable With High Volume Workload 0 Compose Emails, Memos And Reports Where Needed. 0 Experience In Communicating With Customer/Client Through The Telephone 0 Maintain Backlog Of Customer Emails. View More
Debt Management Advisor at SSE Ltd 2017 - 2021 Accomplishments and Experience 0 Applied Organisational Abilities To Handle Simultaneous Customer, Team And Business Needs While Avoiding Delays 0 Handling Sensitive Data In Line With The 7 Key Principles Of The Gdpr 0 Kpi Approach With Strict Compliance Procedure And Regulatory Requirements 0 Maintaining Accurate And Updated Files Using Ms Excel And Word. 0 Minimise Any Potential Issues Throughout The End-To-End Customer Journey View More
Customer Colleague at IKEA Ltd 2014 - 2017 Accomplishments and Experience 0 Food Safety/Money-Handling/Hygiene/Service Standards Trained. 0 Gained A Completely New Skill As Worked As A Head Chef And Team Leader Having Never Had Any Experience Before. 0 Responsible For Backshift Team And Running Of The Kitchen. 0 Very Busy, Fast Paced Restaurant/Efficient And Quick Customer Service. 0 Worked Towards Vital Monthly Targets.
MSc International Business Management and HR Management at Heriot-Watt University Graduated in 2021 Accomplishments and Experience 0 Graduating 2022
Top Skills 0 ability to listen and empathise 0 ability to maintain accurate records and filing systems 0 ability to use own initiative and make decisions under pressure 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 capacity to understand and embrace new technology 0 comfortable presenting information to management and colleagues 0 desire to enhance and develop skills and knowledge 0 develop schedules and timetables with specific milestones and deadlines 0 experience in communicating with customer/client through the telephone 0 experience in handling customer/client complaints 0 facilitate the process of realisation of objectives and goals 0 familiarity with laws related to debt collection 0 knowledge of customer service functions and principles 0 organise personal time to carry out responsibilities 0 proven leadership qualities (able to motivate and inspire others) Other Skills 0 ability to analyse and evaluate employee performance 0 ability to express arguments succinctly and effectively directly and in writing 0 ability to generate creative ideas to improve performance 0 culturally aware and can adapt to different environments 0 knowledge of billing procedures and collection techniques 0 knowledge of employee management functions and principles