CUSTOMER SERVICE EXECUTIVE at Booking.com 2020 Accomplishments and Experience 0 Handled Large Volume Of Calls With A Sense Of Calm And Excellent Work Ethic 0 Liaising Between Accommodations And Guests To Resolve Issues Via Phone And Email 0 Worked To Understand The Needs Of Each Customer 0 Working Above And Beyond Kpi'S, Satisfying All Parties To A High Company Standard
Customer Service Advisor at Three UK 2019 Accomplishments and Experience 0 Handled Delivery And Stock Count 0 Provided Guests And Potential Guests With Up To Date Information And Offers 0 Responded To Guest Issues In A Professional And Effective Way
Marketing Intern at Sky garden 2016 Accomplishments and Experience 0 Assisted With The Creation Of Marketing Literature Such As Company Brochures And Post 0 Monitored And Updated The Website Content With Company News, Blogs And Ad-Hoc Content
Academy of Film at Hong Kong Baptist University Graduated in 2016 Accomplishments and Experience 0 Film Marketing 0 Post Production In Tv & Film 0 Post-Production - Video Editing/Sound
Top Skills 0 Bilingual In Chinese (Cantonese And Mandarin) And English 0 Computer-Based Proficiency 0 customer facing experience - managing and leading customer relationships 0 problem solving