Supply Planning Manager at Mondelez International 2013 - 2019 Accomplishments and Experience 0 • Built An Annual Operation Plan To Form Kpi Targets 0 • Built And Refined Various Scenario Plans For Short To Long Term Planning With A High Level Of Detail 0 • Created And Analysed Capacity To Demand (Cd) Ratios To Identify Long Term Capacity Constraints, And Market Growth. 0 • Delivered Excellent Customer Service By Micro-Managing Short Term Risks Driven By High Volatility Demands 0 • Designed Power-Point Information Packs And Took The Lead In Presenting These View More
Materials Planner at Mondelez International 2012 - 2013 Accomplishments and Experience 0 • Awarded A Customer Service And Logistics ‘Service Hero’ Award 0 • Identified And Delivered Seamless Customer Service During A Supply Constraint On Jars. 0 Created A Fully Automated Material Replenishment Spreadsheet Which Maximised Efficiency And Simplified Key Processes For The Te 0 Negotiated Solution To Maintain Supply With Purchasing And Supplier 0 Oversaw 400 Materials And Over 9 Different Suppliers
Customer Sevice Nvq Level 2 at At work - City and Guilds when I worked in Customer Service Graduated in 2009
Top Skills 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 analytical skills to manage large amounts of data 0 Commercial Knowledge Of Managing Sales/Margin/Stock Kpis 0 customer service 0 desire to enhance and develop skills and knowledge 0 excellent knowledge and experience in the development and design of user interfaces and user experience 0 experience in communicating with customer/client through the telephone 0 experience of working with crews and production teams with a strong knowledge of how productions are managed 0 Experienced In Sap 0 knowledge of computers with an understanding of the microsoft windows products and technologies 0 knowledge of managing data & presenting information in a compelling manner 0 listening and communication skills for dealing with customers 0 Strong Planning And Time Management Skills 0 Understanding And Implementation Of Supply Chain Management Principles And Techniques 0 Understanding And Proven Experience With Microsoft Office Other Skills 0 experience in handling customer/client complaints 0 Knowledge And/Or Experience With Widely Successful Agile Techniques