Senior Service Support Analyst at Asos.com 2017 - Current Accomplishments and Experience 0 Assisting In Service Transitions Such As Working With Our Project Team To Rollout Jamf Across Our Mac Estate 0 Assisting The Continuous Improvement Team Implementing Projects Along With Providing Reporting Pre And Post Implication 0 Providing 1St And 2Nd Line Support To Our Vip Stakeholders Including Our Exec Board And Pa’S. 0 Resolve 1St Line End User Issues And Support Our Windows And Apple Estates Career History 0 Using Reports I’Ve Generated In Service Now Which I’Ve Used To Reduce Our Incoming Tickets By 1000 A Month View More
ITIL Foundation at n/a Graduated in 2017 Accomplishments and Experience 0 It Service Management Best Practices 0 Itil Foundation
Top Skills 0 Ability To Quickly Learn And Understand New Technology 0 Able To Confidently Engage With Other Teams And Stakeholders At All Levels 0 Competent Using Service Now, Including Queue Management, Analysis And Reporting 0 Confident Presentation Skills 0 customer service 0 excellent communication skills for communicating within the team technically and with non-technical members of the business. 0 Flexible & Willing To Take On Tasks And Projects 0 Keen Eye For Detail, Strong Analytical Skills