Senior Customer Accounts Assistant at Avantia 2019 - Current Accomplishments and Experience 0 Ability To Think Laterally By Analysing Scenarios And Drawing Suitable Conclusions 0 Analytical Skills To Manage Large Amounts Of Data 0 Deal With Customer Complaints That Can'T Be Solved By Front-Line Staff 0 Identify Accounting Discrepancies And Other Financial Related Issues 0 Maintaining Company Credit Control Procedures Which Include Timely Management Of All Payments And Other Fees Associated With T View More
Senior Retention Specialist at ANZ Bank 2017 - 2019 Accomplishments and Experience 0 Analysed And Helped Manage The Team’S Quality And Assurance Compliance Requirements. 0 Analysed Root Cause Of Cancellation Requests And Tailored Solutions To Address Customers’ Concerns In A Fast And Pressured Env 0 Complying With Company Policies And Government Legislation In Line With General Advice Operating Model. 0 Develop And Maintain Effective Relations With Internal And External Stakeholders To Drive Business Efficiencies And Deliver Fi 0 High Degree Of Problem Solving, Attention To Detail, Investigation And Case Management To Overcome Customer Escalations And Lo View More