Business Analyst at Allica Bank 2019 - 2020 Accomplishments and Experience 0 Analyse Business Processes And Provide Consultation For Functional Requirement Of Processes 0 Communicate Key Insights And Findings To The Product Team 0 Report On Common Sources Of Technical Issues
Customer Service Advisor at Allied Irish Bank ( AIB) 2016 - 2018 Accomplishments and Experience 0 Cross-Sell Products And Introduce New Ones 0 Follow And Achieve Department’S Sales Goals On A Monthly Basis 0 Welcome Customers To The Store And Answer Their Queries
Top Skills 0 ability to generate creative ideas to improve performance 0 ability to listen and empathise 0 comfortable presenting information to management and colleagues 0 commercial awareness to understand and manage client concerns 0 desire to enhance and develop skills and knowledge 0 ability to think laterally by analysing scenarios and drawing suitable conclusions 0 identify and organise systems and required resources 0 organise personal time to carry out responsibilities 0 proven experience in eliciting requirements and testing Other Skills 0 ability to follow directions and work in collaboration 0 able to build rapport with potential/customers new clients as well as strong relationships internally 0 experience in handling customer/client complaints 0 ability to maintain accurate records and filing systems 0 adjust priorities and eliminate tasks on an on-going basis to prioritise essential important tasks 0 develop schedules and timetables with specific milestones and deadlines 0 knowledge of generating process documentation