Lucy Durkin: Skills

Top Skills
0 ability to follow directions and work in collaboration
0 ability to interpret and explain complex legislation to non-specialists
0 ability to think laterally by analysing scenarios and drawing suitable conclusions
0 ability to use own initiative and make decisions under pressure
0 capacity to understand and embrace new technology
0 comfortable presenting at public events
0 desire to enhance and develop skills and knowledge
0 experience in communicating with customer/client through the telephone
0 knowledge of business operations and procedures
0 knowledge of office management systems and procedures
0 organise personal time to carry out responsibilities
0 professional appearance and courteous manner
0 proficiency in ms office with expertise using microsoft word / powerpoint / excel

Other Skills
0 ability to concentrate on one task for long periods of time
0 ability to delegate responsibilities effectively
0 ability to listen and empathise
0 ability to maintain accurate records and filing systems
0 ability to work independently and as part of a team
0 able to build rapport with potential/customers new clients as well as strong relationships internally
0 accurately estimate time and effort required to complete a task
0 comfortable presenting information to management and colleagues
0 detail oriented and comfortable working in a fast-paced office environment
0 experience in handling customer/client complaints
0 knowledge of customer service functions and principles
0 maintain adequate preparation time for scheduled meetings/deadlines
0 proven leadership qualities (able to motivate and inspire others)
0 use logic and reasoning to identify the strengths and weaknesses of alternative solutions