Customer Relations Associate at Fidelity International 2019 - Current Accomplishments and Experience 0 Ability To Multi-Task With Strong Organisational Skills 0 Assuming Ownership Of Individual And Complex Issues And Ensuring They Are Resolved To Both The Satisfaction Of The Customer An 0 Comfortable With High Volume Workload 0 Completion Of Detailed Calculations Of Redress Where Applicable 0 Confidently Liaising With A Range Of Clients, Financial Advisers And Third Parties On The Telephone And In Writing To Ensure A 0 Personal Production Of In-Depth Root- Cause Analysis Reports On A Weekly Basis And Presenting To Senior Management