Customer Service Lead at Thread Online Ltd. 2014 - 2016 Accomplishments and Experience 0 Ability To Manage And Prioritise Workload With Attention To Detail 0 Ability To Tackle And Solve The Frequent Problems That Can Arise In A Typical Workday 0 Able To Diagnose A Problem And Find Creative Solutions 0 Budget Management For Customer Satisfaction Project. 0 Collaborate With Co-Workers To Ensure Proper Customer Service 0 Demonstrable Customer-Service Skills 0 Devise Strategies To Meet And Exceed Expectations Set In Kpis 0 Forecast Staffing Requirements Sand Design Hiring Process For Out Of Hours Customer Support Team. 0 Work Flexibly With All Teams To Provide Ad Hoc Analysis And Operational Support For Projects.