Contact Centre Advisor at Bourne Leisure 2018 Accomplishments and Experience 0 Administration Skills Including Filing And Archiving Paperwork And Sensitive Information 0 Contact Resorts Across The Country To Manage Bookings 0 Experience In A Head Office Environment 0 Experience In Following Disciplinary And Grievance Procedures 0 First Point Of Contact For Any Queries Or Financial Issues From Customers 0 Gdpr Trained 0 Processed High-Value Monetary Transactions Using Online Payment Systems 0 Processed Refunds 0 Responding To Customer Queries Via Telephone 0 Responding To Customers And Colleagues Over Email 0 Social Media Used Daily To Respond To Queries