Business Analyst at Vinh Hoa jewerly entersprise 2015 - 2016 Accomplishments and Experience 0 Customer Service Skills: Deal With Customers' Queries And Requests In A Positive Manner Ensuring That They Are Satisfied 0 Experience In Communicating With Customer/Client Through The Telephone 0 Maintain And Update Documents For System And Business Processes 0 Train Staff On Business Process And System