Manager at Wesleyan University ITS 2018 - 2020 Accomplishments and Experience 0 • Improved Troubleshooting Efficiency By 40% By Adapting Sop Based On Analytics From Resource Management Software 0 • Initiated Use Of Excel Pivot Tables As Reporting Tools For Troubleshooting Metrics 0 Assist In Development And Implementation Of New Procedures And Features To Enhance The Workflow