HPSA Virtual Support Analyst at Sitel/ HP 2018 Accomplishments and Experience 0 Analysing Communication Data Between Hpsa And Customer 0 Dialog Author For Hp Working On The Support Bot And Creating Content And Nodes That Linked Existing Supporting Materials 0 Using Data From The Past To Improve Responses Provided By Hpsa 0 Using Microsoft Powerbi To Analyse Communications And Customer Interactions To Build Dashboards 0 Working With Hp To Improve Quality