Team Leader at RGIS 2001 - Current Accomplishments and Experience 0 Ability To Listen And Empathise 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 Communicate Personally With Customers To Ensure Customer Satisfaction 0 Delegate Tasks And Set Deadlines 0 Develop A Strategy The Team Will Use To Reach Goals 0 Knowledge Of Customer Service Functions And Principles 0 Monitor Team Members' Participation To Ensure The Training 0 Oversee Day-To-Day Operation 0 Supervise The Work Of Employees And Provide Feedback And Counsel To Improve Efficiency And Effectiveness