Customer Service at British Airways 2018 - Current Accomplishments and Experience 0 Ability To Stay Calm While Working Under Pressure 0 Approach Customers And Offer Them Advice On Products To Persuade Them To Buy 0 Deal With Complaints In A Patient And Helpful Manner 0 Organisational Skills With The Ability To Monitor Dedicated Work Space 0 Understand Customer Requirements And Needs To Offer Suitable Solutions And Generate New Business