Telephone Sales And Support at SYKES 2015 Accomplishments and Experience 0 Ability To Stay Calm While Working Under Pressure 0 Communicate With Individuals By Phone And Email To Solve Technical Problems 0 Deal With Complaints In A Patient And Helpful Manner 0 Develop Expertise To Train Staff On New Technologies 0 Inform Customers About New Features And Functionalities 0 Perform Remote Troubleshooting Through Diagnostic Techniques And Pertinent Questions