Team Lead at Bank of America Merrill Lynch 2008 - 2019 Accomplishments and Experience 0 Drive Team Performance To Achieve Excellence Customer Service 0 Escalations 0 Lead Daily Supervisor Calls 0 Maintain Metrics And Analyse Data To Assess Performance And Implement Improvements 0 Payment Investigations 0 Recruitment 0 Responding To Client Escalations 0 Revise Procedures And Reports To Identify Hidden Risks Or Non-Conformity Issues 0 Sharepoint 0 Team Administration 0 Training 0 Verification Of Swift Payments And Correspondence 0 Workflow And Case Volume