Operations Manager at Bru Coffee and Gelato 2014 - 2017 Accomplishments and Experience 0 Address Client Complaints 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 Assigns Tasks To Members Of The Team 0 Develop A Strategy The Team Will Use To Reach Goals 0 Develop New Strategies And Plans That Connect And Build Strong Affinity With Consumers 0 Experience In Communicating With Customer/Client Through The Telephone 0 Interview Potential New Employees And Determines If They'Re A Good Fit For The Business 0 Knowledge Of Customer Service Functions And Principles 0 Listen To Team Members' Feedback 0 Manage The Flow Of Day-To-Day Operations 0 Monitor Kpis And It Budgets To Assess Technological Performance 0 Provide Support And Insight Into Significant Organisational Changes