Administrator/ caseworker at The British Red Cross 2019 - Current Accomplishments and Experience 0 - Interviewed Vulnerable Children And Adults With Complex Needs, Gathering Information To Open A Tracing Case 0 - Liaised With Service Users, Managers, And Other Organisations 0 - Maintained An Accurate, Up To Date Database Of Service User Records 0 - Provided Administrative Support To The Ift Team (Including Data Entry, Arranging Meetings, Taking Minutes) 0 - Provided Telephone Services Including Prioritising Urgent Queries And Managing Routine Responses 0 - Responded To Confidential And Sensitive Telephone Calls With Service Users 0 - Signposted Service Users To Internal Or External Services To Fulfil Their Needs 0 - Used A Variety Of Software Including Fla And Agresso