Operations Manager at John Lewis & Partners 2016 - 2020 Accomplishments and Experience 0 Assist Management With Hiring Processes And New Team Member Training 0 Communicate Personally With Customers To Ensure Customer Satisfaction 0 Devise And Establish It Policies To Support The Implementation Of Strategies 0 Evaluate New Technology And Makes Recommendations On Technological Solutions 0 Experience In Communicating With Customer/Client Through The Telephone 0 Implement Any New Policies And Procedures Relating To The Production Process 0 Knowledge Of Customer Service Functions And Principles 0 Supervise The Work Of Employees And Provide Feedback And Counsel To Improve Efficiency And Effectiveness