Systems Administrator at Tech Mahindra 2018 - 2019 Accomplishments and Experience 0 • Exceeded Quality Target Of 90% For Calls And Service Delivery. 0 Create Knowledge Based Articles In-Line With Identified Trends 0 Fault Management 0 Ivr Administration 0 Problem Management 0 Provide Regular Liaison And Timely Feedback To Management Team On All Aspects Of Service Delivery 0 Service Desk 0 Set Up Accounts 0 Telephony Administration 0 To Provide An Exceptional Customer Service To Managers, Clients And Customers. 0 Work With Developers To Implement Fixes