2018 - Current
- Accomplishments and Experience
- 0 Ability To Listen And Empathise
- 0 Ability To Multi-Task With Strong Organisational Skills
- 0 Ability To Work With Dynamic Teams
- 0 Able To Build Rapport With Potential/Customers New Clients As Well As Strong Relationships Internally
- 0 Analyse Consumer Behaviour And Determine Customer Personas
- 0 Analytical Mind With Problem-Solving Aptitude
- 0 Assigns Tasks To Members Of The Team
- 0 Assist In Performance Appraisals And Promotions Activities For Employees
- 0 Assist Management With Hiring Processes And New Team Member Training
- 0 Brainstorm And Develop Ideas For Creative Marketing Campaigns
- 0 Comfortable With High Volume Workload
- 0 Commercial Awareness To Understand And Manage Client Concerns
- 0 Communicate Personally With Customers To Ensure Customer Satisfaction
- 0 Conduct Competitive Research To Identify Our Strengths And Weaknesses
- 0 Create An Inspiring Team Environment With An Open Communication Culture
- 0 Create Guidelines That Define Our Company’S Voice Both Online And Offline
- 0 Delegate Tasks And Set Deadlines
- 0 Desire To Enhance And Develop Skills And Knowledge
- 0 Desire To Proactively Learn And Develop
- 0 Develop Action Plans To Enhance Operational Controls And Optimise Customer Service
- 0 Develop Detailed Business Plans To Drive Small Or Radical Changes
- 0 Develop Goals And Objectives That Tend To Growth And Prosperity
- 0 Develop Specific Campaigns To Create And Maintain High Levels Of Customer Interaction
- 0 Ensure Brand Consistency Through All Marketing Channels
- 0 Experience In Communicating With Customer/Client Through The Telephone
- 0 Identify Target Audiences And Understand Their Behaviour And Habits
- 0 Implement Any New Policies And Procedures Relating To The Production Process
- 0 Interview Potential New Employees And Determines If They'Re A Good Fit For The Business
- 0 Knowledge Of Customer Service Functions And Principles
- 0 Listen To Team Members' Feedback
- 0 Listen To Team Members’ Feedback And Resolve Any Issues Or Conflicts
- 0 Manage Daily Operations Of Branch In The Absence Of The Manager
- 0 Manage The Flow Of Day-To-Day Operations
- 0 Monitor Corporate Website And Social Media Pages And Address Clients’ Queries
- 0 Monitor Progress And Submit Performance Reports
- 0 Monitor Team Members' Participation To Ensure The Training
- 0 Motivational And Leadership Skills To Inspire Performance
- 0 Network With Industry Experts And Potential Clients To Drive Brand Awareness
- 0 Organise Meetings For Staff To Discuss Profits & Losses And Improvements
- 0 Oversee Day-To-Day Operation
- 0 Proficiency In Ms Office With Expertise Using Microsoft Word / Powerpoint / Excel
- 0 Proficient In English- Able To Compose Interesting Magazine Articles / Blogs / Social Media / Emails
- 0 Promote An Attitude Of Success
- 0 Provide Support And Insight Into Significant Organisational Changes
- 0 Recognise High Performance And Reward Accomplishments
- 0 Strong Customer-Service Skills Including Issue Resolution And Negotiation
- 0 Study Company Profile And Operations To Understand Its Marketing Needs
- 0 Supervise The Work Of Employees And Provide Feedback And Counsel To Improve Efficiency And Effectiveness
- 0 Use Customer Feedback To Ensure Client Satisfaction