Contact centre team leader at Washare PLC 2020 Accomplishments and Experience 0 Analyse And Interpret Data To Unearth Weaknesses And Problems 0 Assigns Tasks To Members Of The Team 0 Assist In Performance Appraisals And Promotions Activities For Employees 0 Develop Action Plans To Enhance Operational Controls And Optimise Customer Service 0 Experience In Communicating With Customer/Client Through The Telephone 0 Introduce And Manage In-House It Systems Ensuring That They Are Fit For Purpose 0 Knowledge Of Customer Service Functions And Principles 0 Listen To Team Members' Feedback 0 Manage The Flow Of Day-To-Day Operations