Operations Manager at Doctor Care Anywhere 2018 - 2019 Accomplishments and Experience 0 Analysed Inbound Trends To Inform Product Requirements & Eliminate/Reduce Customer Service Queries At Source. 0 Built And Managed Operational Relationships With Key Suppliers To Help Streamline High-Volume Manual Tasks. 0 Developed An Operational Structure To Support A X10 Growth Phase While Achieving An Nps Of ~80. 0 Ensure The Timely Delivery Of Services And Products To Clients 0 Implemented A Complaint/Incident Management And Review Process Informed By Capa Principles. 0 Monitor System Resource Utilisation And Capacity Planning 0 Troubleshoot When There Is A Complaint And Developing Process Improvements