Customer Service at Marks And Spencer’s 2019 - 2020 Accomplishments and Experience 0 Ability To Gauge Customers’ Preferences 0 Assess Customers Needs And Provide Assistance And Information On Product Features 0 Flexible With Working Hours 0 Inform Customers About Discounts And Special Offers 0 Remain Knowledgeable On Products Offered And Discuss Available Options 0 Resolve Customer Complaints 0 Understand Category-Specific Landscapes And Trends 0 Willingness To Adapt Shifts When Required