Social Media Assistant at Tesco Bank 2017 - 2020 Accomplishments and Experience 0 Create And Review Content For Customer Faq Pages. 0 Ensure Daily/Weekly Updates And/Or Reports Are Provided Within The Timescales 0 First Point Of Contact For Dealing With All Customer Digital Queries. 0 Handling Complaints Often Publicly Across All Social Media Platforms. 0 Investigating Problems And Proactively Solving Issues By Responding Via Our Facebook And Twitter Social Media Pages. 0 Multi-Skilled In All Tesco Bank Banking And Insurance Products. 0 Provide Support And Assistance To My Line Manager When Needed. 0 Work Together As A Team To Ensure We Meet Our Department Sla.